#12Field Services202420% productivity improvement
Employee Performance Tracker
Field Service Company
By Michael Oskola, Founder & AI Automation Architect · Project completed 2024
Dynamic multi-dashboard system with real-time ServiceTitan sync and office display rankings for employee motivation.
RetoolServiceTitan
What was the problem?
Field service company had no visibility into individual tech productivity. Managers couldn't coach, and top performers weren't recognized.
How did Retailbox solve it?
Built a Retool dashboard pulling real-time data from ServiceTitan, showing per-tech metrics (jobs/day, revenue, CSAT, upsell rate). Added office TV displays with live leaderboards. Anonymized coaching dashboards for managers.
What were the results?
- ✓Overall productivity +20% in first quarter
- ✓Top performers publicly recognized (weekly)
- ✓Coaching conversations data-driven, not guesswork
- ✓Employee retention improved (gamification effect)